Shipping Policy

Last updated: November 2026

1. Where We Deliver

We deliver to all 36 states of Nigeria and the Federal Capital Territory (FCT). Delivery is door-to-door to the address you provide.

2. Delivery Fees

• Delivery fees vary by state and are added to your pack price.
• The fee for your state is shown in your order summary before you submit, and our team confirms the total when they contact you.
• Fees may change from time to time; the fee confirmed for your order is what you pay.

3. Order Processing

After you submit an order, our team contacts you by phone or WhatsApp to confirm your address and availability — usually within 24 hours (Monday–Saturday, 9:00am–6:00pm). Orders are dispatched only after this confirmation.

4. Delivery Times

• Lagos: 1–2 working days after confirmation.
• Other states: 2–5 working days after confirmation, depending on location.
• Deliveries do not happen on Sundays or public holidays. Delays can occasionally occur due to courier conditions; we will keep you informed on WhatsApp.

5. Payment Before Dispatch

Payment must be verified before an order is dispatched. Transfer the exact total shown on your order confirmation and send your receipt on WhatsApp with the Order ID. Delivery timing starts after payment verification.

6. Missed Deliveries

If you are not available when the rider arrives, the rider will call you. You can reschedule once at no extra cost. If delivery fails repeatedly due to unavailability or a wrong address, a re-delivery fee may apply or the order may be cancelled.

7. Tracking Your Order

Message us on WhatsApp with your Order ID (e.g. YP-XXXXXXXX) and we will give you the status of your order — confirmed, dispatched, or out for delivery.

8. Damaged or Incorrect Items

If your package arrives damaged or you receive the wrong item, do not pay for it — contact us on WhatsApp within 48 hours, ideally with a photo, and we will arrange a replacement or resolution at no extra cost to you.

9. Returns

Unopened products in original sealed packaging can be returned within 7 days of delivery. See our Terms & Conditions for the refund process.

10. Questions

Anything else about delivery? Contact us using the phone number or WhatsApp link shown on the main page.