Privacy Policy

Last updated: November 2026

1. Overview

Yoppy Herbal Stemcell Nigeria ("we", "us") respects your privacy. This policy explains what information we collect when you visit this website or place an order, how we use it, and your rights. It complies with the Nigeria Data Protection Regulation (NDPR).

2. Information We Collect

When you place an order, we collect the information you enter in the order form:

• Full name
• Phone / WhatsApp number
• State and city/LGA
• Delivery address
• Your chosen pack, quantity, and any note you add

The website displays our business bank details for customer transfers. We do not collect card numbers, banking passwords, PINs, or authentication codes. If you send a payment receipt through WhatsApp, it is processed under WhatsApp's privacy terms and used only to verify your order.

3. How We Use Your Information

• To confirm your order by phone or WhatsApp
• To deliver your order to your address
• To provide customer support before and after delivery
• To keep records of orders, as required for our business

We do not sell, rent, or trade your personal information, and we do not use it for marketing without your consent.

4. Where Your Information Is Stored

Order data is stored in Google Sheets (Google Workspace) on Google's servers, and emails about new orders may be sent to our business email. Google's processing of stored data is governed by Google's own privacy and security policies, available at policies.google.com. We take reasonable steps to restrict access to this data to ourselves.

5. Who We Share Information With

We share only what is necessary to fulfil your order:

• Courier/delivery partners: your name, phone number and delivery address, so they can deliver and contact you on arrival.
• We never share your information with third parties for their own marketing.

6. Cookies and Analytics

This website does not set advertising or tracking cookies. Our hosting provider (Cloudflare) may process limited technical data (such as IP addresses) to secure and operate the site. We do not use this data to identify you.

7. How Long We Keep Your Information

Order records are kept for as long as needed to fulfil orders, handle returns, and maintain business records. You may request deletion of your personal information at any time using the contact details below; we will comply unless we are legally required to keep the record.

8. Your Rights

Under the NDPR, you have the right to:

• Request a copy of the information we hold about you
• Ask us to correct inaccurate information
• Ask us to delete your information
• Withdraw consent for processing at any time

To exercise any of these rights, contact us on WhatsApp with your Order ID or phone number.

9. Third-Party Links

Our pages link to WhatsApp for order confirmation and support. When you use WhatsApp, its own privacy policy applies. We are not responsible for third-party platforms.

10. Children

This website is not directed at children under 18. Orders should be placed by adults. If you are under 18, please have a parent or guardian place the order.

11. Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with a new "Last updated" date.

12. Contact

Questions about this policy? Contact us using the phone number or WhatsApp link shown on the main page.